Privacy Policy

Your privacy and data security are fundamental to how we operate.

Last updated: January 2025

Our Commitment to Privacy

At SolTec Innovation, we understand that your operational data is critical to your business success. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our logistics and transport management applications.

We are committed to maintaining the highest standards of data protection and transparency in all our operations.

Information We Collect

Business Information

  • Company name, contact details, and business registration information
  • User account information (names, email addresses, roles)
  • Billing and payment information

Operational Data

  • Route planning and logistics data
  • Permit and compliance information
  • Vehicle and equipment tracking data
  • Field survey and LiDAR measurement data
  • Dispatch and workforce management records

Technical Information

  • Device information and IP addresses
  • Application usage patterns and performance data
  • Error logs and diagnostic information

How We Use Your Information

Service Delivery

To provide, maintain, and improve our logistics and transport management applications.

Customer Support

To respond to your inquiries, provide technical support, and resolve issues.

Security and Compliance

To protect our services, prevent fraud, and ensure regulatory compliance.

Communication

To send important service updates, security alerts, and administrative messages.

Data Protection & Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission
  • Encrypted data storage with regular security audits
  • Multi-factor authentication and access controls
  • Regular security updates and vulnerability assessments
  • ISO 27001-compliant data handling procedures
  • Canadian and US data residency options

Data Sharing & Third Parties

We do not sell, rent, or share your personal or business data with third parties for marketing purposes. We may share data only in these limited circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
  • To protect the rights, property, or safety of SolTec Innovation, our users, or the public

Your Rights & Choices

You have the right to:

  • Access and review your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal and contractual obligations)
  • Export your data in a portable format
  • Opt out of non-essential communications
  • Request information about how your data is processed

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your data, please contact us:

privacy@soltecinnovation.com
(555) 432-7689