Support & Training
Getting Help with SolTec Products
Support Options
Email Support
All SolTec customers have access to email support. Send your questions to admin@soltecinnovation.com and our team will respond within 1-2 business days.
Priority Support
Enterprise subscribers and hardware package purchasers receive Priority Next Day Support. Submit a support request and receive a response within one business day.
Phone Support
Call us at 1-833-SOLTEC1 (1-833-765-8321) during business hours for immediate assistance with urgent issues.
Training
Included Training
Hardware package purchases include 4 hours of remote training with a SolTec specialist. Training covers hardware setup, software operation, and best practices for field data collection.
Additional Training
Additional training sessions are available for teams that need more in-depth instruction. Contact us to schedule custom training for your organization.
Self-Service Resources
Access our library of resources:
- Product documentation and user guides
- Video tutorials for common workflows
- FAQ sections for quick answers
- Best practices for field operations
Getting Help
Before Contacting Support
To help us resolve your issue quickly, please have ready:
- Your account email or order number
- Description of the issue you're experiencing
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages
- Device and browser/app version information
Urgent Issues
For critical issues affecting your operations, call our support line for fastest response. Priority support customers will be routed to the front of the queue.
Feature Requests
We welcome feedback and feature requests from our customers. Send your ideas to admin@soltecinnovation.com with "Feature Request" in the subject line.